INFORMATION IN THIS WEB SITE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. Michael Bolanos cTekmedia AND ITS SUBSIDIARIES AS AN OWNER OR MANAGING AGENT ("Michael Bolanos"), SHALL NOT BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR OTHER DAMAGES FOR USE OF THIS WEBSITE OR OTHER HYPERLINKED WEBSITES. IF THIS LIMITATION OF LIABILITY OR THE EXCLUSION OF WARRANTY SET FORTH HEREIN IS HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN Michael Bolanos cTekmedia's MAXIMUM LIABILITY FOR ANY TYPE OF DAMAGES SHALL BE LIMITED TO U.S. $.01.
You may view, copy or print pages from this site solely for personal, noncommercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from this site without the express permission of Michael Bolanos cTekmedia. At any time Michael Bolanos cTekmedia may without notice make changes to this site or to the services or products described in this site.
Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Michael Bolanos cTekmedia, may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.
Any comments or materials sent to Michael Bolanos cTekmedia including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such documents (collectively "Feedback"), shall be deemed to be non-confidential. Michael Bolanos cTekmedia shall have no obligation of any kind with respect to such feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the feedback to others without limitation. Further, Michael Bolanos cTekmedia shall be free to use any ideas, concepts, know-how or techniques contained in such feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such feedback.
Michael Bolanos cTekmedia makes no representations whatsoever about any other web site, which you may access through this one. When you access a non-Michael Bolanos cTekmedia web site, please understand that it is independent from Michael Bolanos cTekmedia, and that Michael Bolanos cTekmedia has no control over the content on that web site. In addition, a link to a non-Michael Bolanos cTekmedia web site does not mean that Michael Bolanos cTekmedia endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
The Michael Bolanos cTekmedia service and product names identified in this site are trademarks or service marks of Michael Bolanos cTekmedia. All other products or services referenced in this site are the trademarks or service marks of their respective owners.
All Michael Bolanos cTekmedia web site design, text, graphics, and the selection and arrangement thereof are the copyrighted works of Michael Bolanos cTekmedia © 2008. All rights reserved.
|
ON-SITE SERVICE RATES: |
|
|
|
| MAC,
PC, or Network Support (Per Hour)
|
$
125.00
|
|
|
|
|
|
||
|
DEPOT SERVICE RATES: |
|
|
|
| MAC
or PC Support (Per Hour)
|
$
100.00
|
|
|
|
*
When available, call in advance
|
|
|
|
|
|
|
|
|
|
REMOTE SUPPORT RATES: |
|
|
|
| Remote Desktop/Remote Control Support (Hour) |
$
125.00
|
|
|
| Remote Desktop/Remote Control Support (Half Hour) |
$
75.00
|
|
|
|
|
|
||
|
FLAT RATES
|
|
Flat rates are listed on our website www.ctekmedia.com (start at $150.00); flat rates do not include on-going support; flat rates are for work specified on Work Order only, work outside of this scope is extra. |
On-Site Service Guarantee
(cTekmedia) guarantees that our service will be to the complete satisfaction of the customer prior to the completion of the job. It is the customer’s responsibility to check all work performed before the technician leaves the premises. On going support is not-included (unless otherwise specified.)
If the Customer breaches or attempts to breach any of the terms of this Contract or fails to make any payments when due under this Contract, the Customer shall pay to Company as part of a judgment all of the Company's costs and expenses, including reasonable legal fees, incurred by the Company in enforcing the terms of this Contract or collecting any payment due under this Contract."
If either party to this Contract breaches or attempts to breach any of the terms hereof or if either party fails to make any payments when due under this Contract, that party shall pay to the non-defaulting party as part of a judgment all of the non-defaulting party's costs and expenses, including reasonable legal fees, incurred by that party in enforcing the terms of this Agreement or collecting any payment due under this Contract.
MAC & PC Service (Depot)
MAC & PC Computer Depot support covers diagnosis, repair, and estimate, of your computer hardware only.
MAC, PC, Network (On-Site or Remote) Service
On-Site and remote support does not include on-going support. cTekmedia does offer on-going network support, it is billed on an hourly rate, project or block time rate.
On-Site Flat Rates
Flat rates are for each visit to customer on-site. On-going support is not included. The service on the flat rate is completed when we leave the customer.
Software Support
Software is supported at either the onsite, or depot hourly rate. We do not offer or make any warranties for software. All software is supported by the respective software companies (please see your license agreement.)
Internet Support
We do not sell Internet connectivity. We only provide on-site and remote consultations for our clients. For service guarantees you should consult your ISP or Service Provider (Internet Service Provider, i.e. AT&T,Comcast, SBC/Pacific Bell, AOL, MSN, Earthlink, Tmobile, Verizon, etc…)
Hosting Support
Web hosting support is provided only to rectify issues with our upstream hosting provider. We will provide updates as they happen (within 4 hours) and escalate issues to our upstream provider as they occur (within 4 hours.)
CCTV installation and support is handled by our networking department.
Web Services
We offer web site management, design, and hosting. Please see the addendum for your Web Services Agreement policies.
Credit Card Purchases
All credit card purchases incur a 2% additional charge.
Returned Check Service Fee
The Returned Check Service Fee is $35.00.
Telephone Inquiries
For all questions or comments please contact Telephone # 408-295-4058, 866-434-4088, or # 415-578-3282 ONLY
Please do not call technician cell phone numbers as calls to these numbers will not receive priority in our queue and may not receive a response. Please do not send text messages to our cellular or land lines.
Copyright © 2010 by Michael Bolanos cTekmedia
Please read our legal page before using this site
